Understanding Our Free Shipping Policy

At Deeptime, we're thrilled to offer free shipping for cold plunge orders to the vast majority of our customers across the nation. Our goal is to ensure that your wellness journey starts smoothly without the added worry of shipping fees.

However, it’s important to note that around 5% of the nation falls within FedEx’s or Omni’s “Beyond Area,” where our standard free shipping policy does not apply. This is due to the higher costs associated with delivering to these areas typically categorized by high population density areas (narrow streets, expensive bridge tolls, etc), or more rural and remote areas.

We appreciate your understanding and are here to assist with any questions or concerns about shipping to your location. Our goal is to make your Deeptime experience as seamless and positive as possible, from order to delivery.

Thank you for choosing Deeptime for your wellness needs.

If you have further questions, we encourage you to reach out to our esteemed customer service team 

Winter Weather Advisory:

While we're thrilled to bring the chill to your doorstep, winter weather might throw in a surprise or two. Here's your guide to navigating the snowy twists in your delivery journey:

• Anticipate Delays: Please be advised that winter conditions may lead to unforeseen delays in the delivery of your Cold Plunge.
• Our Utmost Priority: Ensuring the safe and secure delivery of your Cold Plunge remains our highest priority.
• Unpredictable Elements: Understand that weather-related delays are inherent challenges, and we appreciate your patience during these circumstances.
• Trusted Partners: We place our trust in reliable transportation partners who diligently navigate adverse conditions to deliver your Cold Plunge with utmost care.
• Proactive Monitoring: Utilize your tracking number to stay informed about your Cold Plunge's journey. The tracking system provides real-time updates, including any potential delays and the release for delivery.
• Customer Support Excellence: Should you have any inquiries or require assistance, our dedicated customer service team is at your disposal to provide professional and timely support.

Embark on this winter delivery expedition with confidence, knowing that Deeptime is committed to delivering your Cold Plunge with precision and care. If you have further questions, we encourage you to reach out to our esteemed customer service team here.