Warranty Period

Deeptime All-In 1-Year Limited Warranty

Deeptime guarantees to the original residential purchaser that the products and component parts are free of material and workmanship defects within the specified period below. This Limited Warranty covers only residential use.

  • Shell Structure - Your Cold Plunge is warranted against water loss due to defects in the spa shell, blisters, cracks, or delamination of the interior surface of the spa shell due to defects in workmanship or materials for one year from the original date of delivery.
  • Equipment and Controls – Specifically the pump, chiller components, heater, sensors, and control system – are warranted against malfunctions due to defects in workmanship or materials for one year from the original date of delivery.
  • Plumbing Components - Cold Plunge plumbing components are warranted against leaks due to defects in workmanship or materials for one year from the original date of delivery.
  • The factory installed Cold Plunge Water Purification system is warranted against malfunction due to defects in workmanship or materials for one year from the original date of delivery.
  • All other factory installed components not mentioned specifically, including, but not limited to the frame, jets, diverter valves, Lighting systems, filter shield, filter lid, and mechanical components are warranted against malfunction due to defects in workmanship or materials for one year from the original date of delivery

WARRANTY LIMITATIONS
The following are not covered by this Residential Limited Warranty:

  • Cold Plunge units located outside of the United States.
  • Repair technicians and cost of shipping replacement parts to Cold Plunge units located in Hawaii, Alaska, and US Territories.
  • Freight damage caused by the common carrier 
  • Damage caused by repairs for issues covered by this Limited Warranty that have been attempted by anyone other than an authorized representative. The Cold Plunge owner accepts liability for such repair work performed by anyone other than the Manufacturer or a designated Cold Plunge representative. Deeptime does not charge for work and material costs for repairs for issues covered by this Limited Warranty.
  • Damage resulting from neglect, misuse and abuse include any installation, operation or maintenance of the Cold Plunge other than in accordance with the instructions contained in the owner’s manual provided with the Deeptime, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners or non-genuine parts and accessories.
  • coverage for the insulating cover, any item attached to or installed on the Cold Plunge after the date of manufacture
  • Normal wear and tear 
  • Cosmetic damage that does not affect the performance or safety of the unit, such as scratches, stains, discoloration, chipping, or other surface damage.
  • Failures caused by any external cause or act of God, including but not limited to, theft, vandalism, riot, war, fire, lightning, earthquake, flood, tornado, or hurricane.
  • Costs of adjustments and normal preventive maintenance.
  • Gaining access to any component for repair or replacement. 
  • Deeptime is NOT liable for any property damage caused by condensation.
  • Deeptime is NOT liable for any property damage caused by installing the Deeptime All-In on a non-waterproof surface. 
  • Use of a residential Cold Plunge in commercial applications is excluded from any coverage under this Limited Warranty.

VOIDING THE WARRANTY

The following actions will void this Limited Warranty:

  • Damage or failure due to installation of aftermarket parts that are not genuine Deeptime branded Parts & Accessories. This includes, but is not limited to filters, UV-C bulbs, ozone systems, repair parts and other accessories. Genuine Deeptime brand Parts & Accessories are built to our highest standards of quality, durability and performance, and they are designed to work with your Cold Plunge to ensure optimal performance and function. Deeptime will provide replacement parts for free during the warranty period.
  • Misuse, failure to conduct routine maintenance as provided in the user manual, abuse, negligence, or improper use.
  • Use of the Cold Plunge in a commercial setting.
  • Keeping the Cold Plunge in sub-freezing (32°F/0°C) temperatures and not following proper winterization protocols as defined in the Deeptime HelpCenter and Manual. This requires unplugging, draining the Cold Plunge of all water if temperatures are at or below for any period of time (32°F/0°C)
  • Not fully draining the Cold Plunge or properly storing the Cold Plunge if there is planned or unplanned power loss to the unit for more than 1 hour. The only exception to this is if a Deeptime technician is servicing the Cold Plunge.
  • Leaving stagnant water in the Cold Plunge
  • Not connecting the Cold Plunge to the Deeptime App and keeping your firmware up to date. 
  • If you do not change your filter at least every 30 days.
  • If proper water chemistry is not maintained in accordance with our maintenance protocols resulting in a failed chiller. 
  • Adding ice to the tub.

WHAT WE WILL DO
At its own discretion, Deeptime shall provide free repair or replacement of any defective product or component that has been installed, used, and serviced normally, within the specified warranty period. In the event that repair or replacement is not feasible, Deeptime may choose to reimburse the purchase price in exchange for the return of the product. Please note that replacement parts may not be identical to the original ones, and their availability is subject to change. Deeptime, at its discretion, may use refurbished replacement parts. These remedies are the only options available to you. Deeptime will not pay for any costs relating to the dismantling, disconnecting, or disposal of a Cold Plunge or any component. Deeptime will not pay for the costs of assembly or installation of a replacement Cold Plunge.

WHAT YOU MUST DO

To make a warranty claim for a product, you need to contact the retailer or distributor from whom you purchased it, accompanied by the original sales receipt as proof of purchase, a written description of the defect, along with any photos and video detailing the issues requested by Deeptime. If you purchased the product directly from the Deeptime website, you can reach out to us via mail or online. Please ensure to include your order number and purchase date while contacting us.

2261 MORGAN PARKWAY #100 vanity Art FARMERS BRANCH, TEXAS 75234
https://www.deeptime.cool/pages/contact

To obtain service in the event of a defect covered by this Limited Warranty, reach out as soon as possible and use all reasonable means to protect the spa from further damage. Upon proof of purchase, a designated service representative will correct the defect subject to the terms and conditions contained in this Limited Warranty. There will be no charge for parts or labor to repair the defect, although providing access to effect the repair is your responsibility as the spa owner.

You may be assessed reasonable repairman travel mileage charges. In the event that the spa is removed to a repair facility for repair and reinstalled, the cost of removal and reinstallation will be your responsibility as the Cold Plunge owner. The Manufacturer or distributor reserves the right, at its sole option, to either repair or replace any covered part, and in the event it chooses to provide a replacement Cold Plunge, it will be of equal value to the original Cold Plunge. In such an event, reasonable costs for removal of the original Cold Plunge, shipping costs from the factory for the replacement Cold Plunge and delivery and installation of the replacement will be your responsibility as the Cold Plunge owner. The replacement Cold Plunge will carry the balance of the original Cold Plunge’s warranty. Spa covers are not included.

LIMITATIONS ON IMPLIED WARRANTIES

This Limited Warranty takes the place of all other warranties, express or implied, in fact or at law. All warranty service must be performed by the Manufacturer or its designated representative using authorized Deeptime parts. No agent, dealer, distributor,
service company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever. The Manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished by Deeptime.

DISCLAIMERS
The MANUFACTURER AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the Cold Plunge and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and water damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product.

Coverage under this limited warranty shall commence as of the original date of delivery and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives.

LEGAL RIGHTS
This Limited Warranty gives you specific legal rights. There are no warranties applicable to Deeptime products except as expressly stated herein or as implied by applicable state and federal laws. You may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, disclaimer of certain warranties, or the exclusion or limitation of incidental or consequential damages to some of the above limitations.

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